Last Updated: January 25, 2026
At ReviewFriendly, we pride ourselves on providing high-quality, professional-grade digital tools for contractors. Because our products are digital software assets (Excel templates) delivered via instant download, they are deemed “used” immediately upon purchase.
1. General Refund Policy Due to the nature of digital products, all sales are considered final and non-refundable once the download link has been sent to you. We do not offer refunds for “change of mind,” “wrong selection,” or if you simply decide not to use the tool.
Please review the product features, screenshots, and compatibility requirements (Microsoft Excel 2010 or newer) carefully before making a purchase.
2. Exceptions (Technical Issues) We stand behind the quality of our tools. We will issue a full refund under the following specific circumstances:
- Technical Defects: The file is corrupted, broken, or does not function as described, and our support team is unable to fix the issue within 48 hours.
- Duplicate Payment: You were accidentally charged twice for the same product.
3. How to Request a Refund If you believe you qualify for an exception, please contact our support team within 7 days of your purchase.
- Email:
support@reviewfriendly.com - Subject Line: Refund Request – [Your Order ID]
- Details: Please describe the technical issue and include screenshots if possible.
4. Chargebacks Please contact us first if you have an issue. Initiating a chargeback without contacting support may result in a permanent ban from purchasing future products or updates from our store.